Definitely wont glad I never have in the past too. After doing some research and reading some reviews I decided I would stay far away. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Any advice is greatly appreciated. I have the tracking number though, and it says the package was . Your IP: They often extend the time on the buyer's side before auto rating completes. Anyone have any advice has to what to do? Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The action you just performed triggered the security solution. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. This a-hole was trying to scam me. I shipped out a piece of jewelry. Buyer claims they did not receive the package. This buyer does more selling than buying from looking at their reviews. . I was really worried about this situation. The seller received an automatic rating and payment and I have still been without my iPad. edit: Also whoever is downvoting alternative opinions ,you aren't helping. thanks ! yes I definitely wont. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. this is a question and various opinions are valid and necessary. New comments cannot be posted and votes cannot be cast. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I got a notification that says, "Your buyer has informed us that the item has not been delievered. Ah, ok. Posted by: Bill in NC. Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I insured the package at full value. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The sale was almost $200. Press question mark to learn the rest of the keyboard shortcuts. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The tracking shows as delivered. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. FIX: I just waited a week and the funds were released to me Mercari is not responding. I've had 2 sales on Mercari and both were purchased by scammers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. thanks. The title says it all. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. This website is using a security service to protect itself from online attacks. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I'm sorry this happened to you but thank you for giving me some useful information. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. That's shitty the buyer seems genuine so I'd hate for this to be the case. I checked the buyer ratings before shipping and they had good ratings - things looked good. Jeeze. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Items that are not claimed within 10 days will be destroyed. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. New to mercari love the community already. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. ', Press J to jump to the feed. 'In honor of imnotlegolas for starting this subreddit. Michelle Wilson - November 8, 2021. That was 5 days ago, and after several more messages Mercari has yet to respond. **However, I was never given my payment. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. The title says it all. Their customer service does not help sellers. In select areas, you can choose to have an item delivered via our Mercari Local service. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Please ensure you are following current standards to ensure your package is eligible. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Weve got you covered. Performance & security by Cloudflare. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Tracking shows delivered. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Show more Is Mercari Legitimate? But it appears as if everything is in order now. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. 1. Internet was a no go.I am at the Post Office to see whats up. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. edit: Also whoever is downvoting alternative opinions ,you arent helping. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The third arrived a few days after the window closed). The good news is that eventually you will be paid out either way. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. In some cases packages say delivered while they are still in transit. To keep you safe, we ask that all transactions take place in the app. I contacted customer support and told them it was delivered. Thanks . Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. So, I go into my post office and talk to the clerk. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Annoyed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. and our I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. For more information, please see our I personally use eBay but my husband has been experimenting with Mercari. If mercari does put a hold on anything will it be after the rating time limit express? this is a question and various opinions are valid and necessary. The buyer had one negative as a Seller. Cookie Notice 1099-K Reporting and Disclosure Information. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Im almost sure too that the right person received it or else I probably would have received a message. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Mercari is not as "buyer friendly" as eBay. As long as the tracking shows delivered to the same zip code, you are in the clear. My husband and I are relatively new to this scene. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Had this happen a few weeks ago. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Create an account to follow your favorite communities and start taking part in conversations. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. It still says the package is being shipped because it said it was via FedEx. Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Checked everywhere and there was no delivery. Buyers are aware of having three days to rate, so I prefer to be left alone. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Thank again for your purchase ". This happens sometimes, it gets marked delivered a day or so before. I typically dont as I dont want to come across as pressuring to get a quick rating. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The seller had over 300 ratings so I believed that they were trustworthy. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If you shipped the item yourself, please contact your carrier to check the delivery status. Hoping for a happy ending to this problem. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. My buyer claims they didn't revive a package UPS says was delivered. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Date: September 24, 2021 08:21AM UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Verify the shipping address on your order confirmation. I'm not sure what else I can do. On hold with USPS now to see what they have to say. Package was delivered yesterday. 2. Look around the delivery location for your package. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. You can email the site owner to let them know you were blocked. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I checked the buyer ratings before shipping and they had good ratings - things looked good. Looking for other sellers who have experienced similar situations. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Payments are processed on the site, preventing fraud or scamming . Are we going to loose out on a $100+ and have to refund this guy? Please contact me back after you talk to your local USPS". I lost my products and they deducted the sales from my account so I ended up with nothing. very good point. New to mercari love the community already. Privacy Policy. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. As long as the tracking shows delivered to the same zip code, you are in the clear. Is this a scam? Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Internet was a no go.I am at the Post Office to see whats up. New comments cannot be posted and votes cannot be cast. This seems to be a scam, similar to what happens on ebay. As a buyer I would be fine with that. . The buyer got paid after three days and I was still charged. I sell designer bags for about $300-1000. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Cloudflare Ray ID: 7a16556a0c7c770d If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Always do this as the seller. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Create an account to follow your favorite communities and start taking part in conversations. Thanks to all that responded, very helpful! I shipped out a piece of jewelry. Buyer supposed . Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. 178.62.122.70 If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I ordered an iPad through Mercari and the seller offered free shipping. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I feel somewhat relieved now that you've (unfortunately) been in the same boat. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I have this happen all the time. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I really feel this could be a scam. I wouldnt . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I was also charged the incorrect amount of money. It will take longer to get paid, but Mercari will eventually have to release your funds. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. While I've searched the sub I was still curious. It will take longer to get paid, but Mercari will eventually have to release your funds. Please check the tracking information to confirm if a delivery . Mercari takes about 2 days to respond. Thanks for the tip! Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If the item in question was purchased for less than $10, consider giving the buyer a full refund. 5 Common Mercari Scams & How To Avoid Them. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Had this happen to me as a buyer! The tracking number says delivered on my end. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Option 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. My buyer claims they didn't revive a package UPS says was delivered. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Click to reveal The end result is usually requesting for a refund or getting an exchange. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time.
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