The shipper or online shop can start an investigation for lost items. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. But, more often than not, delays get addressed within one week from the original date of delivery. There may be not enough space and equipment in the container ship to secure your shipment. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. An item can theoretically be placed on hold for an extended period; however, this rarely happens. . When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. DHL ensures that the services they provide are of high standards. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Can I pickup my package from DHL? The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. See also What is the main cause of subsidence? This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Customs clearance usually takes only around 24 hours. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. By Tuesday, things could be up and running like normal again. Event Topic : Digital Innovation Conference - Being In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. Contact your receiver to see if the company is open for deliveries. In some cases, DHL might remove this shipment status in a day. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. The hold normally isnt longer than one week. You can send a maximum of 2 devices per box. goggles, etc.) I travel around the world and US. Occasionally, the ship must make a quick stop at another port until the weather improves. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. USPS Stolen Package? Your email address will not be published. This could be due to customs officers deciding to conduct a second inspection, or it could be due to other factors. Required fields are marked *. In some cases, DHL might remove this shipment status in a day. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. | [Full] Travel Guide, How Late Does FedEx Deliver? The batteries must be contained within the devices. Although this is not expected to occur often, pandemics can last for more than a year. The same goes for natural disasters. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. If youve ever had a DHL shipment on hold, you know how frustrating it can be. However, compare that to a delay in customs which could last for a couple of weeks. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Enter your DHL Hong Kong tracking number and get updates with one click. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Take your post-purchase order tracking experience to the next level. Remember that your package may take a new route. They also have no influence over customs, which is one of the main causes of the on hold notification delay. If there are strikes in the area, this is likely the issue. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. No paper mess and a greener planet. Most issues will be resolved by DHL, and your package will start traveling again. But dont panic. It will also be delayed while they work out which route to use. Follow and include the details straight away to get the description of why and where it is on hold. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. swapping courier, passing through customs, etc. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Incomplete documentation or contact details reported by U.S custom clearance. Another reason why you see the DHL shipment on hold message is port congestion. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Italy. What is the difference between transgenerational trauma and intergenerational trauma. So, what causes a shipment to be placed on hold? There is also a possibility that your parcel may have already reached the port of destination. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. : The Final Solution! In general, once the shipment has reached our facility, a tracking event will appear. Read all your mail virtually. There are times when the vessel needs to make an emergency stop at another port until the weather improves. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. Read more below. There is very little that you can do to avoid this sort of occurrence. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. \r\n One of these is owing to the bad weather condition we discussed previously. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Poland . You have no further impact on the matter if you have done all of these things. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. How can . Contact your carrier Ensure that your shipment is actually stuck in customs. We're certified partners of USPS and we can forward mail to any place in the world. Yes mine order is also on hold, and also coming to north America. 100% satisfaction guarantee. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? It is frustrating when you see that your DHL package is on hold. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. In Asia, DHL even delivers on public holidays if required. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. Unavoidable circumstances can cause shipment delays. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. We will make another delivery attempt when the receiver is again open for deliveries. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). However, natural disasters are a totally different scenario. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). When is DHLs latest delivery time? The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Single Shipment or Regular Shipping? Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. If that is the case, we display the first ten results. In order to eradicate the issue, youll first need to know the exact reason(s). Lots of info in the sidebar! How to Contact DHL About a Shipment on Hold. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Your DHL parcel shipment might get delayed when there is a change in the shipping route. Available to private and business customers. . This is especially important for international shipments. So, if your shipment is work-related, your work will also be impacted. Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. An example would be a typhoon in the area of the sender. Generally, no, you do not need to do anything. The DHL on Hold message is very upsetting to see. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. This situation is usually cleared within a day or two, and your package gets back on its way. Yeh Ive 2 watches coming from trusty to Ireland ! Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. Filled and shipped on Oct 17, 18 2013. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. It also indicates that the shipment is available for Customs release. 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