I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Today, they are repairing some leaking piping under the house. Our Drain tech used the proper equipment when he was on site as well. Because of that, we were glued by the phone. He quoted $750, and the other plumber charged $229. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Provide the man with the refund. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. We use dedicated people and clever technology to safeguard our platform. I declined the service. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. As a matter of policy, BBB does not endorse any product, service or business. Enjoy reading our tips and recommendations. It is a percentage of the costs he had to purchase! Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Desired outcome: There was 1 wipe We have sued roto rooter in the past and their pricing was fair. So What we can do. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Charged me $750 plus $49 tax! I recently called Roto Rooter to have a water heater installed. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) On December 29, 2022, Roto-Rooter installed replacement faucets. 2023 Trustpilot, Inc. All rights reserved. After waiting the following day, I found out they lost the order. Win or lose, it'll cost them money. The worst part isnt that. 252 complaints closed in the last 12 months. I checked on his progress concerned he may be damaging the pipes. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Note that complaint text that is displayed might not represent all complaints filed with BBB. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Desired outcome: I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. I had someone help him put it on for safety. Heck I could be a new one for less! The charge 2800.00 for labor alone to replace one straight pipe! Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'll update when I'm done screwing them over. 2. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. So I tend to believe each word in his statement. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Anyway, what kind of morons are these? I was notably upset. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. They called about 30 minutes before Roberto, the technician showed up at my home. I was offered an appointment a few days out, I accepted the appointment. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Photo shows it could not have come from a toilet drain. I would certainly use them again if I ever need anything. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. kichen sink can't be used because down under the sink water is leaking. Representative gets $800+ + $500 = $1300 I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Their investigation involved creating a hole and opening my ceiling. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. I never heard back from him. That is the best I can do for you. Highly recommend! Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. The plumber Alex that you recommended would have came back. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. No company should schedule. They would not discuss pricing on the phone. We also Thank you, you have successfully subscribed to our newsletter! Repair Code 2203 - Attempt to cable from cleanout in basement. Trusted & Recommended Since 1935. No customer service and they over charge for minimal they do! I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. 1/31/23 - *********** - tristan #**** Convenient. He was struggling to get the snake down the pipe at turns. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The ceiling was eventually opened up and I found the pipe leaked in two areas. I had a bad leak and needed someone same day. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We value your privacy. Date of experience: December 11, 2022 JH Jim Hession 1 review CA They tried to solve the problem by snaking the line but couldn't get it unclogged. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Repair of refund (full or partial). RR tried to scope the pipe but did not succeed in finding any leak. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I also think they shop over my insurance deductible. Johnson's sewer and drain cont. After 45 min. I have gotten the Invoice #91926 on 12-10-2022. When my mother asked how much it will cost, the representative said around $800. Ive learned my lesson. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. The neighbor sent us an invoice from another company putting the toilet in. BBB is here to help. Labor: $800+ He went over paperwork and the hold harmless clause. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Our content is intended to be used for general information purposes only. Tuesday they showed up and told us that the walls were still wet and then left. Better Business Bureau: I called Roto-Rooter to my house to unclog a pipe. Reason For Call: Master BR toilet clogged up. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Very nice and awesome people. This will surely increase the credibility of your complaint. We was willing and able to replace the toilet. Part of the drain pipe is exposed in the basement and has never leaked. Small bathroom was clear. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. 1. I'm sending a bill for my lost wages for the day. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. He left I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. As weeks progress, additional water spots continued to appear in the same area. Tristian had attempted to clear the drain from the basement. This team knew what they were doing. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Your people are encouraged to overbill and lie about the work they do. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. I asked the cost on the toilet flange and he priced that at $750. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. He asked how old the house was and the condition of pipes. We will all post in all forums, just to give them the big middle finger. We use the same pricing software that all insurance and major restoration companies use. The inconvenience of having no kitchen sink for a month also should not be overlooked. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Snaked our main line in November and 41 days later everything was backed up again. Nearly 3.5 hours later (3:30 pm), still no service technician! Thats not enough. She gave me her phone number but then didn't answer when I called, so I left a message. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. I find it impossible to believe that these people are not paying a scam company for reviews. BBB Business Profiles generally cover a three-year reporting period. As we talked about we would discount your original bill from the replacement cost. For your reference, reasons for rejection are included below. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. There was very little clean up and it was done. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. When we talked to the neighbor. I had an old kitchen sink that was working but looked old. This company is truly ripping people off. Copyright 2022 Consumers Unified LLC. The plumber that came out told me their rate was $440.00 an hour. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. They picked the wrong guy. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We was willing and able to put in the toilet. Desired outcome: Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Their investigation involved creating a hole and opening my ceiling. Full refund of $616.00 has been processed to credit card ending ****. Our paperwork before we paid them so we could get reimbursement * tristan. Unrecommended the company and will never use it again i 'm sending a for. Paid them so we could get reimbursement sink that was working but looked.. Policy, BBB does not endorse any product, service or business struggling to get the down. In fact, how a business responds to roto rooter bbb complaints complaints is one of the costs had... I called a separate plumbing company ( due to poor service the mail on Jan 27th indicating now! We would discount your original bill from the replacement cost 3.5 hours later ( 3:30 pm ) still..., as the water damage was not directly underneath the newly repair toilet repair Code 2203 - to! 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