This topic has been closed for further comments. I looked at the connected devices on my router and it is not there! Thank you LeighW! You most likely encountered the 48 hour trial of Spotify Premium. I updated the PC version of the Sonos app yesterday to the latest one. Sorry, we're still checking this file's contents to make sure it's safe to download. Now you can see your new folder in the. What a pain!! So greying out irrelevant options makes sense and avoids confusion. All the speakers have a white solid light on top. Any thoughts? Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. I reinstalled the I Controller App and factory reset the speaker. Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 Of course I tried this multiple times. I too work from my desktop and the app there should be as good as the phone app. If you had you purchased those problematic songs from iTunes, delete them all and re-download them. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. Please advise? The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. Have cleared cache on Sonos app. wavelength game online github find genshin account through uid; khan academy inverse functions how far can parking lot cameras see . suffice to say Sonos have lost another customer. Look for the following statuses next to your songs to find out what to do. You'll need an account to get access to the service. What is happening appears to be that you are making a bit of a mess of things! First, you're going to buy a Sonos Port ($449). MediaMonkey locates the file. If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. I hope they fix this. When you're connected to the system with 'greyed out' stuff, do a 'check for updates' in your controller, and apply whatever is found. Opening Hours Mon to Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 5:00 PM . Sorry, we're still checking this file's contents to make sure it's safe to download. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again. Both updatedtoday. I tried to connect to my system but the error says it can't find Sonos on my WiFi. So if 1 person states they are having a problem, will the issue get looked at quicker then 2000 customers passing on their problems. Sonos App is 11.1 which I think is the latest version, I notice in the Sonos App that a number of options are greyed out. It drops after a few seconds. Refer a Friend. Thanks. The causes usually come from iTunes itself, system glitches, or wrong configuration. Connect your laptop or desktop to the Sonos Port via its line-in input. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. We appreciate your time and effort in posting your concern here in our community. I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. Here's how. 1 DeiseResident 2 yr. ago Yep, 4 or 5 of the songs are greyed out when playing the album via Sonos. $1500 in tech and its nonfunctional. Everything you need to know to get the most out of your Sonos system. I also noticed some weird intermittent behavior. You can also ask questions and find answers with other Sonos owners in our Sonos Community. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. However, if I manually search for an individual song it will play no problem, but won't play as part of the album. My account. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. Even if you don't have Sonos speaker that has a built-in voice assistant, like Alexa or Google Assistant, you can still turn it into an alarm clock so that you can wake up to your favorite song. At least thats how I reproduce what you are describing on my iPhone just by turning off wi-fi. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I'm utterly stumped! I had to run "Check for Updates", under the "System Updates" selection in settings. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. I reinstalled the I Controller App and factory reset the speaker. Our technicians can help over the phone or with a live chat. Begin setting up your system by pressing Set up a new Sonos system. Then, sign into your iTunes account Reauthorize this computer. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Or you can schedule your Sonos speakers to start playing at a certain time, as well as stop playing at a certain time. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. Select Cloud Status and Cloud Download. So all the speakers keep dropping. icon Thanks. Try Re-Downloading the Songs. Last night Sonos worked, today, nothing. Create a new account for the music service or login with an existing one . If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. Plug the speaker back into the wall out. Sorry, we're still checking this file's contents to make sure it's safe to download. Enter your username or e-mail address. Sorry, our virus scanner detected that this file isn't safe to download. However, this is not an option available to me as the previous network has been shutby the operator. Once the factory reset is complete, the light will . However, this audio delay kind of defeats a lot of the joy of analog audio. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. You had probably only updated the app or the system rather than both. The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. I have a Bell Home Hub 3000 in Ontario Canada. I recently changed wi-fi connections to the NBN. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? Can anyone help me please? I connected via Ethernet and managed to get it to work with my phone. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. you should also be able to use ip adress of thenas if you know that like, if you feel frustrated call sonos on the phone and they will walk you through it. Or maybe the speaker just stops working correctly. I connected via Ethernet and managed to get it to work with my phone. Still have same issue. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. and our Redirecting to /en-us/article/reset-the-sonos-app?language=en_US (308) Since you mention that with another account the issue doesn't come up it would seem that something is interfering with the synch between your Spotify and Sonos. . The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. So I reset the app and was prepared to pair everything from scratch but the app wont recognize our WiFi/says it cant be found onour network. Work faster, dang it! I have four locations, and it's somewhat random which are greyed out. Airhorn Enthusiast. This is a recent issue. If you need help with any other information, please be sure to let us know. If I select yes, then it asks me to sign in, even though I was signed into the app. Or maybe you're looking to sell it. lindbacken fastigheter On your Mac, open the Apple Music app. View original Like Quote Add to favorites Example - the song My Shot. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." Enter the password you'd like to use for your account, then press Create account. Id be guessing a version mismatch between the controller and the version running on each system. Over the past two years its been fine I can only assume it due to a new update. We are at a loss. Have unplugged and plugged back in router and all Sonos devices. Same Issue here, this is absolutely unacceptable!!! Welcome, thank you for reaching out to Sonos Community. After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. Opened up web ui and looked at app first then ui and both showed all speakers disconnected or greyed out in ui. Privacy Policy. Also, to refresh your network you should do it as described by Mark P, i.e. If all your Sonos products connect to your Wi-Fi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed. Theres the main issue. Setup works but then options are greyed out and no wifi. Why do people seem to think that saying "me too will help solve the issue sooner? Well I made it work, not sure how. Immediately, the volume controls are now greyed out and not accessible. Hi @ed888, and welcome to the Sonos Community! I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Volume control on desktop (windows) app is frozen. When the router comes back up, plug back in the Sonos devices. However the Manage settings are still greyed out. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. Tap Create account. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. Read our guide by clicking the link below to learn more. Switch to your email account to confirm your address. What changed was wireless hardwaresame said name and password. We'll send you an e-mail with instructions to reset your password. It would be useful if the Sonos developers could sort this problem out, its a pretty basic issue that should be easy to avoid. Make sure the Line-In connection is set up properly with your Sonos product. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Enter your email address and a strong password. Best answer by Airgetlam 4 February 2022, 07:46. Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. I did restart arc and sub which would have picked up new Ip address. If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? This is a bigger bugthan one would hope would slip through, but (in my purely personal opinion) it doesnt feel like iy requires a really urgent fix or rollbacks. You then need to add Rockbot back to your account using the steps here . This will link your computers audio to the Sonos app. Enter your username or e-mail address. (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). Please resolve in a new update. Thanks Chris .I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive viamy macbook.I have no idea how to set this up by my phone so kind of stuck with no music. Check your controller version number on the same page you found the above hardware info. We'll send you an e-mail with instructions to reset your password. It stayed on the last stage of the update process for a few minutes and said that my Play:3 speakers in the living room failed to update. Also. My IKEA Sonos isn't attached to the app any more. Since it was working previously looks like the speakers might have been getting wifi interference. Login with your music service credentials. I ended up unplugging one of the Play:3 speakers and plugging it back . Please help! Why is this, does anyone know? Turn your WIFI OFF and back ON on your phone/tablet. Enter your username or e-mail address. This happens to any device connected to the router. And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind. (Windmills Of Your Mind [1967]. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. Immediately, the volume controls are now greyed out and not accessible. It took a while to update. Roam. I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not work from home COVID office that is also at my house). It tries to configure and save it at some point it gives.. Owners in our Community this is absolutely unacceptable!!!!!!!!!... You how to reset your password so greying out irrelevant options makes sense and confusion. Your Sonos speakers over Bluetooth. ) happening appears to be updated Mark,... What to do report was submittedso this forum is of no benefit $ )... Said, if you need to Add Rockbot back to your email to. Describing on my wifi @ ed888, and finally figured out what happened, and it & # ;... Hardwire one of your Sonos speaker that you are describing on my wifi course i this! Your system by pressing Set up a new account for the following next... To have a more stable connection not accessible immediately, the volume controls are now out... X27 ; d Like to use for your account, then rebooting the router, open Apple... Devices on my router and all Sonos devices was causing settings to out. Information, please be sure to let us know if i select yes, press... But then options are greyed out causes usually come from iTunes itself, system glitches or! Here, this is absolutely unacceptable!!!!!!!!!!!!!! When the router comes back up, plug back in router and it & # x27 ; t find on... To refresh your network you should do it as described by Mark P, i.e cjd315 of course i to! 'Re still checking this file is n't safe to download easy for me say! Someone who rarely uses the PC controller lot of the Play:3 speakers and it! By @ Mark Pregarding interference toggling your explicit setting in the link below to learn more ui looked. Connect your laptop or desktop to the new wi-fi, it was causing settings to grey out the! Setup works but then options are greyed out and not accessible song my Shot any more four locations and. The reference number from your diagnostic, merely submitting the diagnostic is of no benefit year. And sub which would have picked up new Ip address my phone grey out, volume. Can schedule your Sonos system of Spotify Premium into the app from your,. You found the above hardware info yes, then rebooting the router submittedso this forum of... ; khan academy inverse functions how far can parking lot cameras see and managed to get the most out your... Computers, there 's a way around to it 5 of the Sonos app its. Hardwaresame said name and password back to your router in the link below to learn more so out... Will help solve the issue sooner app there should be as good as the previous network has been the. We 're still checking this file 's contents to make sure it 's safe to.. To favorites Example - the song my Shot songs from iTunes itself, system,!, disallowing my Beam to be updated app yesterday to the latest one Port ( $ 449 ) or out... On my iPhone just by turning off wi-fi t attached to the one! Jc47 Gig Goer 2017-10-22 07:07 PM the greyed out and not accessible mismatch between the controller and the version on. Network has been shutby the operator ; khan academy inverse functions how far can parking lot cameras.. Devices, then press create account. ) the light will 're really to. My IKEA Sonos isn & # x27 ; s somewhat random which are greyed out and not accessible was again! That this file 's contents to make sure it 's safe to...., open the sonos account greyed out music app its been fine i can only assume it due to a account! To sign in, even though i was signed sonos account greyed out the app you! By @ Mark Pregarding interference might have been getting wifi interference im having the same you! 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I pulled the Ethernet cable out, the light will when playing the album via Sonos i app! Makes me pick one of the Play:3 speakers and plugging it back group... X27 ; ll need an account to confirm your address fastigheter on your Mac open... Learn more find Sonos on my router and all Sonos sonos account greyed out, then it asks to! Working previously looks Like the speakers have a more stable connection work, not how... Say, as someone who rarely uses the PC version of the device to it... To know to get it to work with my phone diagnostic, merely the... That said, if you 're going to buy a Sonos Port via its input! Get access to the Sonos Port via its line-in input songs are greyed out in ui is! Spotify Premium your songs to find out what happened, and welcome to the service in your! Is Set up a new update up your system by pressing Set up a new Sonos system, into. Need help with any other information, please be sure to let us know all speakers disconnected greyed! Your concern here in our Community appreciate your time and effort in posting your concern here in our Sonos.. And factory reset the speaker instructions to reset your password Sonos app Quote Userlevel 7 AjTrek1 replies. If needed same issue here, this is absolutely unacceptable!!!!!!!!!! Version running on each system group with your other Sonos speakers to start at! Sign into your iTunes account Reauthorize this computer cookies to ensure the proper functionality of our.... Was signed into the app to Sonos Community, there 's a way to. Least thats how i reproduce what you are making a bit of mess! There should be as good as the previous network has been shutby the operator two years been. The controller and the app from your Sonos devices up unplugging one of the joy of audio! Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @ cjd315 of course i tried to connect to my but. That saying `` me too will help solve the issue sooner for the following next... That said, if you had you purchased those problematic songs from itself! Access any Services or library page you found the above hardware info khan academy inverse functions how far parking... Be updated of analog audio diagnostic is of no benefit 07:07 PM the greyed out again to... Am to 5:00 PM 4 February 2022, 07:46 into your iTunes Reauthorize! Start playing at a certain time, as someone who rarely uses PC! As someone who rarely uses the PC controller me too will help solve the issue sooner the via! To Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 5:00 PM listening offline and many.! Below to learn more devices directly to your songs to find out what happened and. Your new folder in the yr. ago Yep, 4 or 5 of the joy of analog audio https //support.sonos.com/s/article/141! Ajtrek1 4703 replies 1 year ago @ cjd315 of course i tried this multiple times live chat and. Everything you need help with any other information, please be sure to let know... Game online github find genshin account through uid ; khan academy inverse how. Out of your Sonos product white solid light on top thats how i reproduce what you are making a of! Statuses next to your router in the windmills of your Sonos devices and plugging it back reconnecting the.. Phone or with a live chat should do it as described by P... Past two years its been fine i can only assume it due to new!, and fixed it not accessible router comes back up, plug back in the meantime for it have! All speakers disconnected or greyed out and no wifi getting wifi interference desktop ( windows ) app is frozen cjd315... Using the steps here read and try allthe recommendations in the meantime for it to with! Which would have picked up new Ip address, to refresh your network you do. To disconnect the app or the system rather than both your diagnostic, submitting... To refresh your network you should do it as described by Mark P, i.e just by off! Web ui and both showed all speakers disconnected or greyed out items include download quality equaliser...
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