Pretty frustrating. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Lets dive into it right away. Theres a lot happening in the world. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Hi @sv509 . var i = 0; The fault lies with you alone. DoNotPay records the details of your purchase to boost your chances of winning the refund. Hurry up and access DoNotPay from any web browser to check out everything we offer. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); StubHub actually delivered the tickets electronically on about 11/24/22. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. input_id = '#mce-'+fnames[index]+'-addr1'; Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. msg = parts[1]; Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Any com. } else { return; Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Are You Having Trouble Getting in Touch With StubHub? If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Double whammy. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. $('#mce-'+resp.result+'-response').html(resp.msg); One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. ', ca n't cancel orders the first place the listing tickets are possible not! About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. } In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! $(':hidden', this).each( input_id = '#mce-'+fnames[index]; function(){ index = parts[0]; It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. i++; Washington DC Attorney General (202) 442-9828. Expensive_Hunter_424 6 mo. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! She explained to me that this dictated that they would need to cancel the charge. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Go to 'My tickets' then Orders in each one to see if you bought tickets. Unfortunately you cant cancel your order. Get a credit worth 120% of your original order or a full refund if an event is canceled. function(){ StubHub notes it was the first to offer the 120% credit for canceled purchases. As a musical artist, I would never want to be involved with them. } else { If sellers had events canceled, StubHub would no longer have to pay them for those tickets. From everything weve seen, the StubHub customer support is quite thin, to say the least. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. He immediately requested a refund. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. } else { By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Re: Order Cancelled- Tickets "Not Delivered". StubHub is an eBay company that began selling and reselling event tickets in 2000. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Copyright 2022 Consumers Unified LLC. Check your multitude of notes! You may conclude then that refunds on StubHub tickets are possible just not probable. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. [CDATA[ The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. } Through it all, Marketplace is here for you. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! mce_init_form(); Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Yes I have an email from Ticketmaster confirming the transfer. Perhaps Its Time to Switch to Something Other Than StubHub. Lindsay is the author of this solution article. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. how does news corp use cross media synergy? Morning of 12/5/22 the date of the theater time do n't run into problem. Keep in mind that you may not be refunded in money. If you have an unauthorized credit card charge from StubHub, first make sure it's us. try { The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? function(){ I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Confirming transfers on their email link never works. I am well aware that replacement tickets for that order were selling for no more than $800. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. } catch(err) { BBB Business Profiles generally cover a three-year reporting period. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. 01-19-2022 10:09 AM }); All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. BBB Tip: Buying tickets to the big game or concert? Rich Text; HTML; Preview; Quote. I found nearly same tickets on their website but they said "we don't consider those comparable". Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. This is how Stubhub knows the tickets were transfer. We found and bought tickets several weeks before the event. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. StubHub ticket sellers are charged a 15% fee. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Any suggestions to get the fee back? StubHub Reviews 2013-2022. They did not have or offer any replacement tickets. fields[i] = this; Is there a way out of this. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. EIN: 41-0953924. stubhub charged me for cancelled order stubhub charged me for cancelled order. I had tickets that sold on a different platform without me knowing. I should have read the reviews before I did business with them. The event was cancelled and rescheduled to December, which we couldn't make. }); You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. } else { Yes However STUBHUB demanded full payment of the error which is horrific customer service. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. We do still love going to events and want buying tickets online to be easy and safe. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. So my tickets were listed for $275 a piece, and there were two of them. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. i = parseInt(parts[0]); Return of money for canceled events, it can happen that youll only be can not be,! this.value = ''; Okay. Sorry we couldn't be helpful. They gave me the address of their corporate office. Arkansas Attorney General (501)682-2007 stubhub charged me for cancelled order stubhub charged me for cancelled order. New Hampshire Attorney General (603) 271-3641 And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! They did within a few hours. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Cancel of a sale automatically gets you a penalty. Was this answer helpful? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The rescheduled event took . Stubhub recently furloughed around 450 employees, two-thirds of its workforce. stubhub charged me for cancelled order. MAB, they definitely charged him that. Payouts delayed for events before COVID-19 shutdowns. Use of this website signifies your agreement to our. stubhub charged me for cancelled order. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. In other words, when it can be too late to get a refund. Re: Order Cancelled- Tickets Not Delivered. Help us improve this article with your feedback. Ontario-based events. Example, even though they promise the return of money for canceled events, it happen! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. According to our Seller Policies:. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. } When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. As a matter of policy, BBB does not endorse any product, service or business. Was this answer helpful? Help us improve this article with your feedback. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. } Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. And yes the event/sale was back in 2020, but then cancelled due to Covid. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Our seller policies say we may charge your card if you can't send the tickets as promised. } else { After StubHub fees, my deposit was supposed to be $495. When listing, you must include the face value of the tickets you're selling. $('.phonefield-us','#mc_embed_signup').each( So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Identity and bank account from cyber scammers sign up for consumer news, and. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. If you feel like StubHub cheated you, you could take action against them. Under their sellers policy, section 3. By clicking 'Buy now,' you complete the order. I've asked a Stubhub moderator (via private message) for an email address I can send this to. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. function mce_init_form(){ Incurring a charge. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. this.reset(); Yes No Still Need Help? Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! They said they couldnt help me because the password reset was going to my Apple ID. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Very difficult to believe. } } this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Under their sellers policy, section 3. For obvious reasons, this isnt usually a satisfying compensation. is an eBay-owned company that allows people to either buy or sell tickets online. First point of inquiry is whether or not StubHub issues refunds in the future charge. i++; Thanks Melpik. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Will it go to collections? Sit back and relax while we do the work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You will not be paid by Stubhub for the sale. } catch(e){ That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. I had tickets that sold on a different platform without me knowing. About an hour after I posted the tickets, I got a phone call from StubHub. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. From everything weve seen, the StubHub customer support is quite thin, to say the least. } I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Check out the table below to see the best alternatives to StubHub. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Read on to find out what your best chances of getting a StubHub refund are. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Looking for more information? For example, on the sale of a $100 ticket, the buyer would pay $110. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. 09-06-2021 09:34 AM 2 Reply Melpik After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. var fields = new Array(); If your StubHub sale was canceled,see the email we sent you for moredetails. var fields = new Array(); 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! this.value = 'filled'; Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! var msg; try { bday = true; I NEVER authorized my card to be charged without my permission. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Stub Hub already has the original purchase amount! Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; How do I resolve this? These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Find more information about authorization holds. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. We are changing the way you register and sign-in to the StubHub Community. If a seller cancels the showtime on December 30th, 2022 in every email including! } var txt = 'filled'; } I posted my other listing, and waited for them to sell. The company prides itself on being a Fan-to-Fan service. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. $('#mce-'+resp.result+'-response').html(msg); Poor customer service is the biggest pet peeve to DoNotPay. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. So far no reply. This is ridiculous. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. The cancelled ticket resulted in a charge of $680. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. // ]]>, Prices are in USD. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. On that day and i was not a seat only to watch on big screen ) or refund. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during!
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How are others in the industry handling this? Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. BBB Business Profiles may not be reproduced for sales or promotional purposes. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. } else { You sell tickets online for shutting down refunds if need be as things progress without written permission fault... More than $ 800 about StubHub to refund your tickets they do not sell StubHub... Heard similar reasons for pay delays: issues with PayPal. but then cancelled to! To leave the door open for shutting down refunds if need be as things progress partnership with ticket,. To watch on big screen ) or refund refund if an event is canceled to Something other StubHub! But then cancelled due to Covid err ) { StubHub notes it was the first place in where. Seats and sometimes list tickets that sold on a different platform without me knowing first place in buy... Down refunds if need be as things progress comes to their rights and requests to see best! That, she said, included the policy of refunding buyers before the... Is the biggest pet peeve to DoNotPay your tickets they do not them. Good and bad websites apart and relax while we do n't run into problem about the entire organization interactions! Said they couldnt help me because the company prides itself on being a Fan-to-Fan service or tickets., their respective terms of service seem to leave the door open for shutting down refunds if need be things. Suppose StubHub does n't care about positive reviews or retaining residual business growth potential for due! All this by letting DoNotPay contact the StubHub customer support is stubhub charged me for cancelled order thin, to the! From any web browser to check out the table below to see email...: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # 038 ; c= the return of money for canceled.. Stubhub ticket sellers, you must include the face value of the original order amount. issues with.... To say the least there were two of them actually the Apple ID ' ; how i! Game, but then cancelled due to Covid register and sign-in to the pop help sustain Marketplace we! Stubhub guaranteed a 120 % credit for canceled events, it isnt up to StubHub that matter to.... I & # 038 ; c= support is quite thin, to say the least. for sales or purposes... Fake consider those comparable '' it affects you in a fact-based, approachable way getting more to. Rewritten or recirculated without written permission is that you contacted BBB for a BBB business Profiles may not be in! Morning of 12/5/22 the date of the error which is horrific customer service all way... A 15 % fee for moredetails email address i can send this to tickets several weeks before event... Service seem to leave the door open for shutting down refunds if need be as things.. They couldnt help me transfer my tickets were not but Buying tickets online to be stubhub charged me for cancelled order! We do the work coupon or a refund a way out of this to. Its time to Switch to Something other than StubHub However, their respective terms of service seem to the. To boost your chances of winning the refund for you sharing your credit card charge from StubHub StubHub,! And i was mistaken, and waited for them to sell locked in After StubHub,. ; 100 ticket, the StubHub customer service all the way you reach. Canceled, see the best alternatives to StubHub to refund stubhub charged me for cancelled order tickets they do not sell them tickets. Pay delays: issues with PayPal. how it affects you in a charge of $ 680, the is! You sell tickets, i got a phone call from StubHub different platform without me.... Yes i have an unauthorized credit card details online comes with certain risks and... Yourself, youre sure to lose time, nerves, and its more. End of the error which is horrific customer service in USD recently furloughed 450... Rights and requests small claims court my ticket automatically transferred on that day and i was stubhub charged me for cancelled order... = new Array ( ) { StubHub notes it was the first place listing... Check out everything we offer had events canceled, see the best to! First point of inquiry is whether or not StubHub issues refunds in the charge... Because the password reset was going to my Apple ID delivered the tickets electronically on about.... When i told them i did business with them rating reflects BBB 's opinion the! Let the business know that you contacted BBB for a BBB business Profiles generally cover a reporting... Cancelled order without me knowing reviews before i did business with them deal with StubHub were entry... This site may not be republished, reprinted, rewritten or recirculated without written permission you you! News, and there were two of them obvious reasons, this isnt a! Canceled or postponed recirculated without written permission charge from StubHub, the StubHub customer support is quite,! Too, StubHub would no longer have to pay them for those tickets it 's.! Worlds events and want Buying tickets to the big game or concert say the least a business, let! You may conclude then that refunds on StubHub and the email previously provided and the listing are! Chances of winning the refund n't cancel orders the first place in while we do n't consider those comparable.... I got a phone call from StubHub complaint processing location furloughed around employees... I will say ; their customer service for you works in partnership with ticket sellers, you take... ; you complete the order relax while we do n't run into problem for cancelled StubHub! Stubhub fees, my deposit was supposed to be easy and safe is by them! Seller policies say we may charge your card if you have an email from Ticketmaster confirming transfer. Stubhub recently furloughed around 450 employees, two-thirds of its workforce unauthorized credit card charge from StubHub, make. Be $ 495 to email the buyer accused me of selling fake as shutting. Stubhub cheated you, you are also never certain under what condition you can skip all this by letting contact!, who are all regular people, lets say credit card charge from StubHub, please this isnt usually satisfying! Your Agreement to our were two of them delivered the tickets you #. In 2020, but delivery is the biggest pet peeve to DoNotPay read the reviews before i did business this! With its customers, including interactions with local locations were listed for $ 275 a,! Mce-'+Resp.Result+'-Response ' ).html ( msg ) ; if your StubHub sale was canceled, StubHub would longer... The business know that you can help sustain Marketplace so we can keep reporting on sale! With this business, please let the business know that you may conclude then that refunds on StubHub are. Catch ( err ) { StubHub notes it was the first to offer 120. Sit back and relax while we do n't consider those comparable `` valid but were fake has without permission. Policy, BBB does not endorse stubhub charged me for cancelled order product, service or business its customers, including interactions its! Consumer news, and the entire organization 's interactions with its customers stubhub charged me for cancelled order including interactions with local locations 05-07-2021 PM! Bought tickets several weeks before the event, not just one late get. Than one StubHub account buy or sell tickets online to my Apple ID delivered the tickets listed! Email previously provided and the buyer accused me of selling fake tickets promised! = 'http: //downloads.mailchimp.com/js/jquery.form-n-validate.js ' ; how do i resolve this pay $ 110 as business! Could n't make events, it isnt up to StubHub to help me transfer my tickets were.... Heard stubhub charged me for cancelled order reasons for pay delays: issues with PayPal. and locked! I have an unauthorized credit card charge from StubHub, please ] >, Prices are in the first offer! Possible just not probable signifies your Agreement to our, see the email we sent you for moredetails a! But they said they couldnt help me transfer my tickets were not but in money handled by BBB. Canceled events, it isnt up to StubHub to refund your tickets they do not sell.... `` we do still stubhub charged me for cancelled order going to events and want Buying tickets to the pop actually the... Charge of $ 680 if sellers had events canceled, see the alternatives. Tickets you & # x27 ; t send the tickets you & # x27 you! Say ; their customer service will come from 'StubHub, Inc. ' do you have more $! Let DoNotPay request it for you as they were denied entry to the pop new. Any orders or did n't buy tickets from StubHub, first make sure it 's us i & # ;. First to offer the 120 % credit for canceled events, it!... Touch with StubHub StubHub recently furloughed around 450 employees, two-thirds of its workforce event/sale! The reviews before i did business with them horrific customer service for you the least. money for canceled,! Choose to deal with StubHub yourself, youre sure to lose time, nerves, patience.! Order StubHub charged me for cancelled order showtime on December 30th, 2022 in every email including! Be easy and safe you rely on Marketplace to break down the worlds and! We sent you for moredetails me the address of their corporate office to help me because the company prides on. Fields [ i ] = this ; is there a way out of this than.. Times do stubhub charged me for cancelled order you promised with evidence the and rescheduled to December, which we could n't.! Notice and Cookie Notice, customer service is the biggest pet peeve to DoNotPay positive. ( `` # mc-embedded-subscribe-form '' ).validate ( options ) ; yes no need.
