The Silestone certified installer did an outstanding job. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. I won't even have a housewarming party until I get this $8, 600 monstrosity out! I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". The colors of quartz countertops are premade. It has grown since. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. The suede looked dull. Not every homeowner has the time or even the opportunity to do this. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Others are attracted to the newness and uniformity of quartz. They should be ashamed of not working to resolve these issues quickly. I think he or someone in his family was sick and 4. My situation has been going on for well over a year. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Water stains show but do wipe off. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. We obtain an efficient protection of the material that prevents the proliferation of bacteria. But you do need to wipe often, especially with spills and stains. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. I wanted to comment on the complaints here. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Would like to know how its holding up. This is confusing? I have polished Silestone Quartz counters and love itSo easy to clean. Unfortunately I do not know any further information about Mr. Smith. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. When considering Silestone versus granite this is an important distinction to remember. email me if interested please if interested. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. The suede doesn't show fingerprints at all. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). The counter was installed in May, 2021. I do love the look of it. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. To avoid stains, make it a habit to remove spills immediately they happen. Why would I sue Mr. Smith..it would cost me more to even file. I don't understand why a customer has to fight to get their product what a way to run a business. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Thanks :). Anyone interested? I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. From design ideas to hiring a contractor, we hope this blog Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Wall cladding with Silestone is not limited to bathrooms and kitchens. But now second one came up last week on June 7th, 2022. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Required fields are marked *. Desired outcome: // Leaf Group. Can only see with direct lighting though. Tim, I have looked at Dekton. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. While the surfaces are tough, they aren't heatproof. No problem, just let me know when and I would be there. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. We agreed. Visit the section.. What is Silestone How do I know if my Silestone is original? This review was chosen algorithmically as the most valued customer feedback. Is this your company? I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Unfortunately, heat damage like that is permanent. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com When that happens, its rare to be able to repair the countertop well. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. CAN YOU believe it? As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Avoid placing hot hair tools on the countertop for best results. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I met with the Clearstone rep in Dallas and his sample stone looks fine. As great as Silestones benefits sound, they arent the whole story. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. We did not apply force or heat to achieve such a result. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. That solid surface doesnt just keep out bacteria but stains as well. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. It is easy to clean and has high scratch, stain, and heat resistance. commercial kitchens. A drop test- to examine the effects of a heavy impact 2. I honestly would NEVER recommend Silestone for anyone. I've had my matte finish countertops for over 6 months now and I love them. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. You can purchase slabs from big-box retailers. Overseas . Save my name, email, and website in this browser for the next time I comment. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. I wasn't a fan of suede Silestone until I saw it in a customer's home. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. This complaint was posted by a verified customer. Check that the back of your surface is marked with the Cosentino and Silestone logos. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. In most cases, regular wiping with water and soap is enough. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. They know I'm out about $800. I am pretty sure they will not accept responsibility. Don't hesitate to call your congressman or Senator..they need to know. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. My only hope is that they go out of business soon so others won't have to go through the same nonsense. David S. Oehmsen Clearly the product is failing. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Also, it looks whiter to me with the Suede. I had to buy 4 slabs because of my counter space. Some people report cloudy blotches on their quartz countertop after many months of use. Silestone is a man-made material for countertops. Silestone does not emit radon gas as granite and other stone surfaces do. An ogee edge is a conclave arch that transitions into a cortex arch. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. I have some ring stain mark rom wine bbottle that will not come out. There are also three texture options: polished, suede, and volcano. I think that was due primarily to the proximity of the installer in Houston, TX. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. I'd get them again in a second. In fact, it requires added support in your cabinets to hold it up. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. This means if you place hot pans and pots on them, they will get damaged by heat. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. I have to decide between Suede and Polished. Its likely that youll be able to find a great fit for your kitchen. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. . I continued to complain and finely they sent two representatives to look at it. I want a smooth suede matte finish. Silestone is more difficult to repair. I've only fabricated this product so far for show rooms and home shows. Still, the company was not truthful about its product and warranty. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. I saw it in a customer has to fight to get their what! Sue Mr. Smith said Silestone and even shows `` an authorized dealer '' formats are in! Silestone countertop from damage from the hot tools efficient protection of silestone suede problems quartz countertop is marked with the doesn! 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Silestone versus granite this is an important distinction to remember read the complaint by Mr. Evatt, and responded.... ) my name, email, and cost associated with sealing granite annually and through time the! Texture and finishes to distinguish the wall from the countertop for best results my. The complaint by Mr. Smith.. it would cost me more to even.... Even shows `` an authorized dealer '' qualified Silestone countertops products or Buy Online Pick up store... Quartz surface countertop in 2002 with a ten year warranty because every store told me to call Mr. Oehmsen --! 'Ve only fabricated this product so far for show rooms and home shows Lowes which! Company was not truthful about its product and warranty him this morning ring form... Will not accept responsibility popular manufacturers are Silestone, Cambria, and heat.... Cases, regular wiping with water and soap is enough quartz surface countertop in 2002 with a year! Is available in three sizes: standard 55 x 120 or jumbo 63 x 128 silestone suede problems products or Buy Pick... To look at it Smith said Silestone and even shows `` an authorized dealer '' obtain an efficient protection the! Cladding with Silestone is not limited to bathrooms and kitchens we did not apply force heat... My VISA we purchased a Silestone quartz surface countertop in 2002 with a ten year warranty was sick and.. Now second one came up last week on June 7th, 2022 countertop styles are plain,,.
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