The reduction in cash flow from operations was primarily a function of lower profitability, higher interest payments and a DSO of 58 days in the fourth quarter compared to 54 days in the prior year period. And any go-to-market details beyond that would be helpful. We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. Additional pay could include bonus, stock, commission, profit sharing or tips. And as Dustin said, we're also expecting our clients outside the hyper growth sector to grow in the mid-single digits. Are these onetime in nature? The EPS decline is driven predominantly by the interest rate hikes across 2022 and anticipated interest rate hikes in 2023 that will impact our variable interest rate. And we were recognized as a CX leader by all four major analyst firms. Consolidation you mean of client volumes where they move clients on client side. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. We wanted somebody that understood technology, understood technology implementation. Because talent acquisition specialists are intimately familiar with the job search process, it's important to have a clear and relatable job description that catches their attention. And one for you, Dustin, if I can. We're well positioned to help them apply the most relevant talent, technology and AI solutions for their business. Great. In closing, we are confident we will successfully navigate the dynamic environment ahead of us, position the company for accelerated growth as we exit the year. Yes. As the largest pureplay CX technology and services player in the world, we're helping these companies use the modern capabilities enabled by the cloud to create customer experiences across every touch point that are personalized, effortless and differentiated. Got it. I think that any of the M&A that we would be doing would be much more geared towards the strategic side in areas that would be benefiting more of the Digital business. Next question is from the line of Mike Latimore of Northland Capital Markets. Thank you. This comprehensive contract includes CX technology, account management, customer support and back office services. I'm going to take that first and let Ken and Shelly comment afterwards. Follow-up on offshoring. Do you expect it to stabilize in the second half or further deteriorate? He/she works closely with site TA team to coordinate recruiting efforts as needed. Ahmedabad, Gujarat, India, Join to apply for the Talent Acquisition Specialist 1 - GTAS role at TTEC. I think that what - one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. And then when you think about those large deals that might be building, is there any kind of incremental demand for maybe more of an offshore component within those deals. We wanted somebody that understood digital and we wanted somebody to understood very large scale. Thank you. You may disconnect at this time. Now turning to the midpoint of our 2023 guidance as outlined in greater detail in our fourth quarter and full year 2022 earnings press release. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. Founded in 1982, our 62,000 employees operate on six continents across the globe. What I would add to that is the following is that our pipeline is actually quite a bit stronger this year, same period than it was last year at the same time. The business signings were predominantly driven by demand for our Genesis and Microsoft CX technology solutions, in addition to Amazon Connect and Cisco, many of which are large multiyear CX transformational engagements. In terms of disclose specific growth rates for each vertical on the actual [ph] earnings call. If you have an ad-blocker enabled you may be blocked from proceeding. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Accepting digital applications for your protection and the protection of our employees : Apply online today to connect with us. At TTEC, we're all about the Human Experience. Talent Acquisition Recruiter (Current Employee) - Greeley, CO - April 15, 2021 TTEC has a lot of opportunity within the company being that it's a global company. We're very excited about the current pipeline that we have. Get notified about new Talent Acquisition Specialist jobs in United States. Going forward, I would say the one major impact is going to continue as the step up. By continuing to use our website and/or clicking OK, Join our Talent Network! How accurate is this most likely Total Pay range (base + additional) of $70K-$107K/yr? First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. Talent Acquisition Specialist II (Current Employee) - Springfield, MO - April 14, 2021. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We are continuing to make investments to further globalize our delivery and language footprint, complete the integration of recent acquisitions, strengthen our executive leadership team and enhance our infrastructure and technology landscape. Adjusted EBITDA was $326.6 million or 13.4% of revenue. Get a free, personalized salary estimate based on today's job market. The strengthening of the U.S. dollar in 2022 at a $42.4 million negative impact on revenue, while positively impacting operating income by $13.9 million, primarily within our Engage segment. fun and exciting place I get to work with a diverse group of people accross the globe. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. And it's so great to have Dave Seybold on our team with his deep partner and client relationships and strong track record of growing global businesses at scale, Dave brings extensive cloud and CS expertise to the business at a pivotal time. So our free cash flow was impacted by onetime items that we discussed earlier. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. But as we open up and expand our locations and really capitalize on the great performance, particularly in health care that we had over the open enrollment season last fall, we're seeing good demand in new interest from our clients in some of those new offshore locations. Adjusted EBITDA was $84.8 million or 12.9% of revenue compared to $84.1 million or 13.7% in the prior year. And I also wanted to add on free cash flow. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Santa Rosa, Laguna. We're united by our mission and purpose and guided by our values as we work together to bring smiles all around! And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. Talent Acquisition Manager This includes establishing high-volume sourcing strategies and tactics; implementing and modifying customized interview, testing, and screening tools; and making continuous process improvements to the recruiting process resulting in higher recruiting yields and better quality hires. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. Currently, only about 20% of large enterprises have completed their CX migration to the cloud. And those will - as we sell into that demand and open those geographies, we expect the pace of that - those offshore services to increase throughout the year. Some of these organizations internally that have never outsourced, believe it or not, are spending in excess of $1 billion. Is it predominantly organic and the team you're building sort of what - just give us some sense of that dichotomy that I don't think the market appreciates. Our clients look to us to given our deep experience with complex implementations and our strategic partnerships with the hyperscalers and the premier CCaaS players. And so we're seeing a lot more demand in those sectors, which is why we're very, very focused on them. As we open up the call, we ask that you limit your questions to one at a time. And so I think that you're going to see that given a relatively short period of time, we're going to be delivering results that people can get very excited about. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. And frankly, there's some - I don't want to pin people, but we see some very exciting large deals. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. Trend number three, AI is redefining the role of the frontline associates, creating a new class of knowledge workers, whether a customer is reaching out about a complex issue or a highly charged emotional moment of truth, they expect a skilled compassionate human to be on the other side. Thank you, everyone, for joining us today. Turning to our operating and EBITDA margins. I'm more confident than ever about our path forward with Shelly Swanback and Dave Seybold, by my side. Our two distinct but connected business segments enable us to deliver differentiated results in this new phase of AI-driven CX innovation. Moving to Engage. Worldwide digital leader in CX | TTEC Customer experience delivered with humanity CX Optimized Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve. It's an honor to be recognized among the best in Europe. These capabilities accelerate speed to proficiency, create new career pathways, deliver the best possible business outcomes and will create higher margin opportunities for TTEC. So I don't want to speak for Shelley, but what I would just tell you is the following. Certainly, as Dave joined the team and the relationship he brings with both partners and clients, we're expecting accelerated go-to-market execution throughout the year. In my discussion on the fourth quarter and full year 2022 financial results, reference to revenues on a GAAP basis while EBITDA, operating income and earnings per share on a non-GAAP adjusted basis. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 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