They have dropped that itinerary. Booking 6819824. They went out of their way to avoid calling them tracking devices. The even occurred in February of 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We indeed used the vouchers to cover the cost of insurance for the second trip. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Traveler Type Couple. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Even their world cruises follow the same grooves! Actually, the food was part of the adventure. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. The complaint has been investigated and resolved to the customers satisfaction. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Beautiful West Indies. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The ship was impeccably clean with a comforting decor. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Complimentary stem-to-stern WiFi internet access. Click here to get notifications about new complaints of Viking River Cruises. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. I suspect the landscape there will remind me of parts of NZ. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. I thought something dreadful or dangerous must have happened. The food in The Restaurant (the main dining venue) was outstanding. They were going to lease the Santa Cruz II. Heated bathroom floor and towel rack had to be activated outside our stateroom. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Most of the food was good. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Viking ship can dock right downtown Hamilton. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Very nice fitness center! 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. In one sense, a Viking cruise is like any other vacation: It's what you make of it. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Must be the only cruise line that does not. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The service was warm, friendly and genuine. My Viking Journey. The service was impeccable, amazing staff and top notch amenities. This will surely increase the credibility of your complaint. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The problem started as soon as we arrived at the airport in Istanbul. Viking's World Cruises hit lots of those places.. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. It's been years since my husband & I have cruised in the Caribbean. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Well decorated in an understated manner. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Desired outcome: Also the prospect of seeing Devil's Island was intriguing. Most people on the ship disagreed. We paid for the trip and had trip insurance. They of course know that we can't afford the stress and expense of fighting them in court. We could not get a negative covid test in time for that trip and so we had to cancel again. They have lots of ships and are getting more! Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Oceania does a circle tour of Australia. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We will be again canceling our trip. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. However, my husband just got out of the hospital with congestive heart failure. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Also Viking room stewards > Silversea butlers. It not the ones they have, it the ones they don't have. longterm, 20 hours ago in Viking Ocean. Sadly, it was an early victim of the Covid shutdown. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We loved The Chef's Table. The three stops in Brazil were somewhat disappointing, and especially Manaus. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. We enjoyed Viking's care from the airport to the ship and back again. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We also purchased, This was by far one of the best cruises I have been on. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Viking only includes in on World cruises. A wonderful way to visit Carribean islands. For the cabin on the cruise, we indicated separate beds for their cabin. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Only Viking can make the appropriate reservation. You might just see an expansion of destinations. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Just realized that the cruise booked was from Antwerp to Amsterdam. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. The Osso Bucco is fabulous. Obviously, we cannot go on the trip. Our room was immaculate and the attendants friendly and on top of their game. I have contacted Watcdog BBC who are interested. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. 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