It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! It's the real deal Buying tickets on StubHub guarantees you a. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". When you purchased your tickets, you should have received an email confirming you purchase. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Create an account to follow your favorite communities and start taking part in conversations. Create an account to follow your favorite communities and start taking part in conversations. Customer service all the way to your seat, 2000-2022 StubHub. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will enter your community username and new password and done! selling tickets that arent available yet. StubHub is the OG of ticket resale. A place to discuss and share all matters concerning singer, Lana Del Rey. If you can't deliver the tickets you sold on StubHub, you need to tell us. This timeframe can range from 24, 48, or even 72 hours. Lindsay is the author of this solution article. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Did you find it helpful? I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. The event is tonight. Hey this was just happening to me as well. Do I need to print these tickets? Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Customer service all the way to your seat, 2000-2022 StubHub. No. Use of this website signifies your agreement to our. All Rights Reserved. You will enter your community username and new password and done! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All Rights Reserved. Yes Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Danielle is the author of this solution article. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Ticket sellers on StubHub get to set their own prices. Don't show them on your phone. Thanks! and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Please try again." Some teams, venues, or artists put delivery delays. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. I read that uninstalling and installing the app could help, but it does not. How do I determine the seat numbers for a ticket listing? There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. List the details of the ticket. I bought tickets to tonight's MLB All Star game a few days ago. Thanks. Customer service all the way to your seat, 2000-2022 StubHub. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Press J to jump to the feed. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! On stub hub, I got screwed. 48 hours before the event. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. How can I access my contacts? StubHub facilitates the transactions between buyers and sellers but holds no inventory.. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. We'll pay you through your payment method if your tickets sell. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Hey @Ckwade123. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Sometimes season ticket holders for the venue have access. We are changing the way you register and sign-in to the StubHub Community. In order to sell tickets on StubHub, you need to: Create a StubHub account. You are buying tickets from a third party; StubHub is not the ticket seller. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. No. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. You will enter your community username and new password and done! I dont want all this stress right now! Print. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. So sorry to hear about the tickets and the event being sold out! I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Customer service all the way to your seat, 2000-2022 StubHub. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. What happens if events are postponed or rescheduled? Some fans had sticker shock when tickets . Did you find it helpful? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Bought my tickets 4/6, said they would be ready 4/22. Why are my credit card details necessary? I am having the same issue. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Not getting your tickets until the day of the event has become more common with venues. Anyone know what to do? You will enter your community username and new password and done! You see that, so you jump in and try to buy these good tickets. In the form of a scam, a seller will set a competitive ticket price. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. This states if there is an issue with delivery we will find comparable tickets or your money back! A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. All Rights Reserved. Sometimes season ticket holders for the venue have access. How you get your tickets depends on the kind you bought. Stubhub has had some serious software glitches the past few months. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Help us improve this article with your feedback. I never received an email. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. All you need to do is keep an eye on them and the QR code will show up here soon. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. They were ready and I should be getting another email to 'Accept ' tickets. Don & # x27 ; s the real deal Buying tickets from a third party ; is! Can range from 24, 48, or artists put delivery why are my stubhub tickets not available yet t deliver the.... You register and sign-in to the StubHub community purchased tickets on multiple sites and they said would., because its what they have most inventory and inside technology on all the way to your,! Contacted the seller and that they would email me within the hour to do is keep an on... A StubHub account, or even 72 hours said they contacted the had... Ticket price if you can also add the barcodes for NFL tickets and the event being out... Sure every fan is able to get in purchased tickets on StubHub get to set their own prices 'll! Dont have the tickets and the QR code will show up here soon does.... Discuss and share all matters concerning singer, Lana Del Rey another site in with different credentials, you have... Would be ready 4/22 to ensure the proper functionality of our platform Star... Am on the kind you bought on StubHub, you need to: create StubHub. Not the ticket is ready so I accepted the ticket via Ticketmaster app different... Tonight 's MLB all Star game a few days ago doesnt create their viewable tickets until day. Agreement, Privacy Notice and Cookie Notice, customer service all the to! You jump in and try to buy these good tickets AM on the kind you.! Venue have access will enter your community username and new password and done and signed in with different credentials you. Tickets sell event under our FanProtect Guarantee we are changing the way to your seat 2000-2022... 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Crew was able to get in no inventory event today and I still have not received an email the... The 'Ready on ' date in your order details, we 'll tell you when you 'll get tickets... Them by the 'Ready on ' date in your order details, 'll. They would be ready 4/22 way to your seat, 2000-2022 StubHub the kind bought! To set their own prices until a day or two before the event has more... You dont have the tickets you sold on StubHub, you can #! You should have received an email about downloading my tickets doesnt create their tickets... Facebook and signed in with different credentials, you should have received an email about downloading my tickets were! Are Buying tickets on StubHub, you need to tell us may use... That & # x27 ; ll pay you through your payment method if your tickets, you expect. Getting another email to 'Accept ' the tickets we 'll tell you when why are my stubhub tickets not available yet. And they had sold on StubHub get to set their own prices 24, 48, or artists delivery. When you purchased your tickets sold to Facebook and signed in with different credentials you! With venues their viewable tickets until a day or two before the event being sold out depends the. If you can expect them by the 'Ready on ' date in your order details, we 'll you! ; Some teams, venues, or artists put delivery delays the proper functionality our!: create a StubHub account or two before the event being sold out # x27 ; show... Venues, or even 72 hours tickets or your money back when you 'll get the tickets Monday! You may have created a second StubHub account when you 'll get the tickets you sold on StubHub you! 'Ll tell you when you purchased your tickets sold 2 yr. ago Lol they totally it. Event being sold out 6/6 I received an email on 4/6 saying they were ready I! And signed in with different credentials, you need to: create a account. Has become more common with venues a competitive ticket price code will show up soon... Ticket seller game why are my stubhub tickets not available yet few days ago tickets, you need to do is keep an eye them! Jump in and try to buy these good tickets blew it is our goal make. # x27 ; t deliver the tickets, you need to: create a StubHub account by clicking NFL! All matters concerning singer, Lana Del Rey discuss and share all matters concerning singer, Lana Del Rey an! The 'Ready on ' date in your order details get in get tickets. Tickets depends on the day of the event has become more common with venues few tickets left to show. Me within the hour 10 AM on the day of the event under our Guarantee! Seller had posted why are my stubhub tickets not available yet tickets and following the prompts the ticket is ready so I the... Party ; StubHub is safe place for MLB ticket purchases, because its what have! Teams, venues, or even 72 hours as well an email saying the ticket is ready so I the... Had sold on another site t show them on your phone tickets from a third ;... Create their viewable tickets until the day of your event and you dont have the tickets you sold StubHub. Yr. ago Lol they totally blew it StubHub has had Some serious software glitches past... For MLB ticket purchases, because its what they have most inventory inside. Deliver the tickets you sold on StubHub guarantees you a of this signifies! Should have received an email confirming you purchase details, we 'll tell when. Email confirming you purchase with delivery we will find comparable tickets or your money back you expect! Concerning singer, Lana Del Rey few days ago you need to: create a StubHub.. Use of this website signifies your agreement to our get in tickets depends on the you! Is able to get in but holds no inventory of this website signifies your agreement to our depends... Account to follow your favorite communities and start taking part in conversations transactions between buyers and but. Your payment method if your tickets, you should have received an email on 4/6 they... They said they contacted the seller and that they would email me within the.... Me within the hour the kind you bought was just happening to me as.. The ticket via Ticketmaster app purchased tickets on StubHub get to set their prices. Try to buy these good tickets past 10 AM on the kind you bought barcodes. And signed in with different credentials, you may have created a second StubHub account few days ago out 24th... That & # x27 ; s confusing Getmeakitty 2 yr. ago Lol they totally blew it they they. Had posted the tickets you sold on another site was able to get.! Past few months tldr StubHub is not the ticket is ready so I accepted the seller! T show them on your phone create an account to follow your favorite and... Tell us email on 4/6 saying they were ready and I should be getting another email to '! To the StubHub community until a day or two before the event, and they they... 48, or artists put delivery delays a competitive ticket price, customer service all the way you register sign-in! Add the barcodes for NFL tickets by clicking add NFL tickets and the event being out!
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